Model 01 Armchair

• FREE 3-5 days delivery on all furniture orders above £299
  (or delivery fee of £9-39 for smaller orders)  
  
• FREE 3-5 days delivery on all accessories (desk lamps, posters etc) 
  
• FREE collection from our warehouse (Surrey) for all orders

Some made to order pieces have longer lead times, see info on product pages.

Delivery area

• UK wide on all new furniture & accessories.
  
• UK wide on all small, pre-loved furniture (with shipping rate £9)  
• Delivery in London & Surrey on large, pre-loved furniture

Returns policy

If within 14 days you change your mind, we can provide a replacement item or you can return your items for a full refund. Delivery fees or other custom charges are typically not refunded. 

• Loop 1 - Like new (used with minor or no signs of wear and tear)
• Loop 2 - Good (used with light scratching and ageing but still remains in a good condition) 
• Loop 3 - Fair (used with visible signs of previous use that may include scratches, marks or chips but still remains in a fair condition)

See the full loop guide here.

Warranty

If you discover a fault with a pre-loved item, making it not fit for purpose:

• Withing 30 days, we offer you the right to return it for a full refund. Delivery fees or other custom charges are typically not refunded. 
  
• After the first 30 days (but within the first 6 months) you can return the item, however we can choose to replace or repair the fault instead. 

• Resell option - get £ back. If you buy this item, you can resell it with Zenkki Buyloop™ in the future. Read more in our FAQ's.
  
  
• Give back. We donate 1.5% of all sales to a new environmental charity partner every month. Because we believe that for-profit companies can also help make a positive impact.
  
  
• Circular approach. We encourage a reuse, repair and recycle approach over the more common consume and discard practice. We do this through our choice of furniture, the Buyloop concept and our business practises. Read more about our approach to sustainability here.

Are you a business customer or furnishing an office or other commercial space? We can provide advice, interior design services and bulk order discounts.

Contact us here.

Did you know we have a sister site which allows you to subscribe to furniture on a monthly basis? Check it out here.